Ihateskybus - new forum threads

Tell your story to him!

Mon, 07 Apr 2008 20:00:14 +0000

The Florida Times-Union would like to speak with people who have flown or had plans to fly with Skybus Airlines from St. Augustine before the airline shut down over the weekend.

Those interested in sharing stories can call reporter David Hunt at (904) 359-4025 or email to moc.ellivnoskcaj|tnuh.divad#moc.ellivnoskcaj|tnuh.divad.

Is any other airline offering help to Skybus ticket holders?

Mon, 07 Apr 2008 19:02:42 +0000

Yes. JetBlue is offering Skybus customers a standby fare of $50 for one-way travel, honored for any JetBlue destination within 100 miles of the original Skybus destination. JetBlue, however, doesn’t directly serve all former Skybus destinations, including Port Columbus.

US Airways said it will accept tickets for standby travel from Skybus passengers for $50 per person per nonstop segment, plus any applicable taxes and fees.

Southwest Airlines offered to fly stranded Skybus passengers at no charge to Jacksonville, Fla.; Manchester, N.H.; Norfolk, Va.; Providence, R.I.; Fort Myers, Fla.; or Raleigh-Durham, N.C., spokesman Chris Mainz said. Other markets might be accommodated on an individual basis, he said.

Passengers have to present their Skybus itinerary. He expects the offer to last through the weekend.

“We haven’t done it exactly like this in the past. But we do look at things on a case by case basis,” Mainz said.
Sunday, April 6, 2008 3:59 AM - COLUMBUS DISPATCH

I was stranded and had to pay out-of-pocket to get home. Refund?

Mon, 07 Apr 2008 19:01:42 +0000

You’re out of luck. Having bought Skybus travel insurance — even the improved version offered starting March 5 — won’t help, either.

AIG TravelGuard, the insurer, said it will offer free rebooking — normally a $25 cost — for any Skybus customer, even those without insurance. That’s the extent of the help TravelGuard can provide, said Becky Edwards, assistant manager of its call center.

Skybus insurance policies covered flights missed because of problems such as an illness, inclement weather and, later, airline-caused delays and cancellations, she said. But Skybus did not include “default” — going out of business — as one of the circumstances covered by the insurance, she said.

Skybus ticket holders who paid for travel insurance and had not started their trip when the airline folded can apply for a refund of their insurance premium. Information on how to do that can be found at www.travelguard.com/skybus. The company’s toll-free number is 1-800-826-4919.
Sunday, April 6, 2008 3:59 AM - COLUMBUS DISPATCH

I have tickets for a Skybus flight. How do I get a refund?

Mon, 07 Apr 2008 18:59:12 +0000

If you paid with a credit card or debit card, contact the card issuer by calling the toll-free number on the back of the card. Follow the prompts to speak with someone and then ask to file a dispute.

Expect to receive provisional credit to your account for the disputed amount in seven to 10 business days, one U.S. Bank branch co-manager said. During a 30- to 45-day period after the initial contact, the bank will research the problem on behalf of the customer. The co-manager noted that it’s important that customers complete the paperwork that will be sent to them. Customers risk having the provisional credit withdrawn if the dispute documentation isn’t completed.
Sunday, April 6, 2008 3:59 AM - COLUMBUS DISPATCH

Cancelled without reason

Sun, 06 Apr 2008 01:50:35 +0000

My in-law's flight was canceled suddenly several weeks ago by Skybus. We should have known then that they were having problems. But we did love those cheap flights!

I guess you can't expect much when you get the ticket for $20. Oh well…

travel insurance?

Sat, 05 Apr 2008 16:04:21 +0000

Anyone know if this will this be covered by travel insurance? I guess it may not be worth it for $70 bucks. But will they cover my hotel?

Arrghh!

Sat, 05 Apr 2008 14:21:49 +0000

Ok…so now I am stuck in Greensboro, North Carolina. This airport doesn't have any major airlines and the nearest airport is Raleigh or Charlotte. I was supposed to fly back to Columbus, OH today, but their are no flights today…Grrrrr.