I was stranded and had to pay out-of-pocket to get home. Refund?

Summary:

I was stranded and had to pay out-of-pocket expenses to get home. What do I do about being reimbursed for hotel and airline-ticket costs?

I was stranded and had to pay out-of-pocket to get home. Refund?

ltblunt 1207594902|%e %b %Y, %H:%M %Z|agohover

You’re out of luck. Having bought Skybus travel insurance — even the improved version offered starting March 5 — won’t help, either.

AIG TravelGuard, the insurer, said it will offer free rebooking — normally a $25 cost — for any Skybus customer, even those without insurance. That’s the extent of the help TravelGuard can provide, said Becky Edwards, assistant manager of its call center.

Skybus insurance policies covered flights missed because of problems such as an illness, inclement weather and, later, airline-caused delays and cancellations, she said. But Skybus did not include “default” — going out of business — as one of the circumstances covered by the insurance, she said.

Skybus ticket holders who paid for travel insurance and had not started their trip when the airline folded can apply for a refund of their insurance premium. Information on how to do that can be found at www.travelguard.com/skybus. The company’s toll-free number is 1-800-826-4919.
Sunday, April 6, 2008 3:59 AM - COLUMBUS DISPATCH

last edited on 1207595073|%e %b %Y, %H:%M %Z|agohover by ltblunt + show more